My Starbucks has Slow Service. How about yours?
My Starbucks has slow service and they are going to improve. How do I know this? They’ve posted it right next to where I pick up my drink. They seem to be posting the results, each month, of the local customer satisfaction cards for everyone, including their employees to see. They aren’t shy about this feedback either. I learned yesterday the Starbucks down the road “puts out stale food that isn’t fit to be sold!”
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Develop Strength Based Product Development Practices
Everyone believes that their product has a few strengths, This is the set of things that your product does better than anything else out there. If you didn’t you wouldn’t be building it right? But do you really know what those strengths are?
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Act As If… Quality was Contagious
Because it is. If you write sloppy work items and specifications why would your developers write good code? Bad bug reports… these are fixes with regressions that are just waiting to be found. Poor requirements… these are just bad implementations waiting to be done. Code with...
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It’s Festivus – Time to Air Grievances
It’s that time of year and as Frank Costanza famously said… “I’ve got a lot of problems with you people…”
This years list is a large one so bear with me.
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When are buttons too close?
When you can delete a friendship or start a call depending on a slip of a pixel…...
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A small reason to like Chrome
It gets your content up higher by default. Those of you on UI design threads with me at Telligent know that pushing content down is a pet peeve of mine.
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Favorites of 2009 – Telligent Style
Jana sent around a set of questions to the Product PM team at Telligent today that made me write up this blog entry about some of my favorite 2009 things related to our work life. 1. What was your favorite work-related or field related or technical read for 2009 (white paper, book, etc) My favorite read...
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Winners and Losers in a world of Distributed Work
Remote employees - You probably know one of these slackers by now. Their office is listed in the address book as “remote” or <blank> and you don’t see them in the office much. You are pretty sure they are doing anything but working because you can’t given them your patented “case of the Mondays” nod in the elevator every day. Well, this is your glimpse into the future. Imagine if 50% of your workforce today wasn’t in the office – what would change? In this future there will be winners and losers…
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First Impressions of the Harmony One Remote – Wow Experience
A black Friday purchase of ours was a Harmony One remote. Normally $250 we snagged one for $140 on Amazon. This is the first time I’ve owned a Harmony remote, but I do have experience wasting hours trying to set up “universal” remotes that cost under $30. I want all that time back now and I’m mad at myself for not doing this sooner!
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A simple process for recording your product demo videos
Someone recently asked me how I created the Telligent Community 5.0 demo video that you can watch here. The thing that made this the easiest was TechSmith’s Camtasia Studio product. Using their fine software as a base I was able to use the following process…
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