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Treat existing site members better than new ones

September 30th, 2009

Your ROI may be based on new member registrations, but you can’t forget about treating your existing members better.  They are going to be your strongest advocates. 

Done poorly… Linkedin – Requires new page loads and extra clicks for existing users.

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Done well… Facebook – Login options for existing members right on home page.

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Josh Ledgard Design , ,

  1. November 5th, 2009 at 04:28 | #1

    Yes indeed our days many webmasters focus more on new member accrual instead of old member retention;

  2. November 24th, 2009 at 14:34 | #2

    ROI may be based on new member registrations but user retention is important too.

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